CONTACT & FAQs

Can I bounce without a parent or guardian?

All bouncers must have a waiver and if under 18, signed by a parent or guardian, which can be completed online in advance.
Children aged 4 or under must be supervised on the park by a paying adult.

What is the minimum age to bounce?

Guests who are shorter then 1.2m can join a general bounce session with supervised by a paying adult.
Children aged 4 or under must be supervised on the park by a paying adult.
Guests who are taller then 1.2m may bounce independently but still be supervised by an non paying adult.

Do I need to sign a waiver?

Yes, all participants need a signed waiver.
Waivers are valid for 12 months.
For those under 18, a parent/guardian must sign the waiver.
Please ensure your wavier is signed in advance so you don’t loose time from your session!

Can I bounce if I’m pregnant or have a medical condition?

Pregnant guests are not permitted to bounce for safety reasons.
For any medical conditions, please consult your healthcare provider before booking

Are there any height or weight limits?

1.2 for general bounce and under 1.2 for mini bounce
Maximum weight limit: 18 stone / 114 kg per person

What should I wear?

Bounce Southwest grip socks are recommended for comfort and hygiene. While not compulsory due to our non-slip surface, they enhance safety.
No shoes and no bare feet allowed on the inflatables.
Long sleeves and trousers are recommended to help prevent friction burns.
Tie back long hair before entering the activity areas.
No hard or sharp clothing features such as buckles, studs, zips, or toggles.
Empty all pockets before participating
Remove all jewellery, watches, keys, coins, or any other sharp objects before entering.
No phones, cameras, food, drinks, or chewing gum are permitted in the inflatable areas.
Socks available for purchase on-site.

Can I wear glasses while bouncing?

Yes, you may wear glasses, but BounceSouthwest is not responsible for any damage during activities.

Are lockers available?

No, lockers are not available. Personal items are the individuals responsibility.
You are welcome to leave your shoes in the cubby holes provided in our shoe tent.

How long is a bounce session?

90 MINUTES

Do I need to book in advance?

Yes, especially during weekends and holidays.
Walk-ins are welcome only if space allows.

When should I arrive?

Please arrive 30 minutes early for check-in, waiver verification, and safety briefing.

Can I bring my own food?

No outside food or drink is permitted.
Greendale has a wide selection of food outlets on site. We also have our own drinks stand within the park offering hot & cold refreshments.

Can I watch without bouncing?

Absolutely! Spectators are welcome in the viewing area. Grab a drink and take a seat!

What happens if it rains or is too windy?

If we need to close the park due to bad weather, we’ll contact you as soon as possible. You’ll have the option to reschedule your booking for another session or receive a full refund.