CONTACT & FAQs

Welcome to BounceSouthwest

Frequently Asked

Your go-to guide for everything you need to know before visiting BounceSouthwest!

Supervision Requirements

Can I bounce without a parent or guardian?

Guests aged 14 and over may bounce independently without an adult in the Area.
Anyone under 18 must have a waiver signed by a parent or guardian (18+), which can be completed online in advance.
Children aged 4 or under must be supervised on the park by a paying adult.

Age Requirements

What is the minimum age to bounce?

Children aged 5+ can join general sessions without adult supervision.
Toddlers (walking age) can join Toddler Sessions with 1:1 supervision by a participating adult (adult bounces for free).

Waivers

Do I need to sign a waiver?

Yes, all participants need a signed waiver.
Waivers are valid for 12 months.
For those under 18, a parent/guardian must sign the waiver in advance.

Health & Safety

Can I bounce if I’m pregnant or have a medical condition?

Pregnant guests are not permitted to bounce for safety reasons.
For any medical conditions, please consult your healthcare provider before booking

Physical Restrictions

Are there any height or weight limits?

No height restrictions.
Maximum weight limit: 21 stone / 133 kg per person.

Dress Code

What should I wear?

Comfortable, activity-appropriate clothing.
No sharp items, belts, or jewelry.
Only clean, non-grip socks allowed (trampoline socks are not permitted).
Socks available for purchase on-site.

Glasses Policy

Can I wear glasses while bouncing?

Yes, you may wear glasses, but BounceSouthwest is not responsible for any damage during activities.

Lockers

Are lockers available?

No, lockers are not available. Personal items are the individuals responsibility.

Session Details

How long is a bounce session?

Choose from 60 or 120-minute sessions.

Booking Info

Do I need to book in advance?

Yes, especially during weekends and holidays.
Walk-ins are welcome only if space allows.

Arrival Time

When should I arrive?

Please arrive 30 minutes early for check-in, waiver verification, and safety briefing.

Food & Drink

Can I bring my own food?

No outside food or drink for health and safety reasons.
Check out our on-site café for hot meals, snacks, and drinks.

Spectators

Can I watch without bouncing?

Absolutely! Spectators are welcome in the viewing area.
No fee unless specified for special events.

Special Sessions

Do you offer toddler or SEN sessions?

Yes! We offer:
- Toddler Time (up to 6 years old) with 1:3 adult-to-child ratio.

Parties & Events

Are party invitations available?

Yes! Download printable invites from the Parties section on our website.

Changes & Cancellations

Can I reschedule or cancel my booking?

Reschedule with 24+ hours’ notice.
Refunds are only available if cancelled 14+ days in advance (not applicable to party bookings).

Allergy Info

Is the inflatable arena latex-free?

Yes, the arena is 100% latex-free, suitable for allergy-sensitive guests.

Opening Dates & Times

What are your seasonal opening dates and times?

BounceSouthwest will be open from 10:00 AM to 6:00 PM on these dates:

July 2025

4th, 5th, 12th, 13th, 19th, 20th
21st–31st: Open daily

August 2025

Open every day throughout the month

September 2025

6th, 7th, 13th, 14th, 20th, 21st, 27th, 28th